Terms & Conditions

  1. Purchasing From Us

1.1 To purchase from us you must be resident in the United Kingdom.
1.2 By submitting your order you are offering to buy goods and agreeing to our terms.
1.3 We are not obliged to supply goods to you until we have received payment in full.

  1. Payment

2.1 We accept payment by Debit or Credit Card, Cash, or Cheque.
2.2 If paying by cheque an extra 5 days will be added to the delivery time to allow the cheque to clear.
2.3 Cheques to be made payable to Kinder Timber Products.

  1. Delivery

3.1 Once your payment has cleared your order will be dispatched within the timescale stated on the home page of the web site or sooner.
3.2 We use a courier so we cannot guarantee the day or time of delivery, but we can forward all the delivery information to you for your use.
3.3 The purchaser should make arrangements to receive the goods on the day arranged for delivery. The goods must be signed for on receipt.
3.4 If you are not able to sign on receipt you must notify us before delivery to make other arrangements.
3.5 You may collect in person subject to arrangement.

  1. Returns

4.1 All goods must be inspected for damage at time of delivery. Whenever possible goods must not be accepted if found to be damaged. In all events we must be notified within 48 hours of receipt if any damage has been noticed.
4.4 Damaged goods must be returned unused and where possible in the original packaging and in ‘new’ condition. We recommend that you retain all packaging until you are sure that you intend to keep the goods. If the original packaging is not available you should use packaging that would provide similar protection.
4.5 With regards to unwanted items the postage cost will not be refunded and the customer is responsible for return postage once item has been received a refund will then be issued minus delivery cost.

  1. Warranty

5.1 All of our wooden garage doors and gates have a 1 year warranty against faulty workmanship.
5.2 We will warrant that all goods shall function in accordance with the items description.
5.3 In the event of a breach of this warranty we will correct the faulty part or send a replacement without charge.
5.4 Our warranty covers the cost of replacing the faulty product. It does not cover any expenses incurred as a result of replacing the product, such as fitting and finishing costs.
5.5 We will not accept responsibility for any damage caused by incorrect assembly of fittings, incorrect hanging or lack of treatment to doors or gates.
5.6 We are unable to warranty against warping, shrinkage or splitting which can be caused by natural reactions to variations in humidity and temperature.
5.7 We will not reimburse any costs of repairs undertaken without our prior consent. Any such repairs will also invalidate your warranty.
5.8 We are unable to warranty any wooden garage door or wooden gate which has had any adjustment to its original dimensions.
5.9 Warranties are paid at our discretion.
The above terms do not affect your statutory rights.